Shipping, returns & allergens

Shipping

When do boxes go out?

Monday to Thursday. Anything ordered from Friday to Sunday is baked and dispatched the following Monday, so it does not sit in a depot over the weekend.

How long does delivery take?

Two to four working days for most metros, three to six elsewhere. You get a tracking link by WhatsApp the moment the box leaves us.

What does delivery cost?

Spend ₹499 or more and it is free. Below that, delivery is calculated at checkout.

Do you deliver everywhere?

Anywhere in India that our courier reaches. If your PIN code turns out to be a problem we will call you before charging anything.

How long do the cookies keep?

Ten days in the sealed box, and they do not need a fridge. Once it is open, an airtight container buys you about a week. In practice this has never been tested.

Returns

Can I return a box?

Food safety rules mean we cannot resell a box once it has left us, so we do not accept returns on a change of mind. That is the honest answer rather than the polite one.

What if it arrives damaged or stale?

Then it is on us. Send a photo within 48 hours of delivery and we will replace the box or refund it in full, whichever you prefer. No forms.

What if the wrong flavour turns up?

Keep it, and tell us. We will send the right one on the next dispatch day at no charge.

Can I cancel an order?

Yes, any time before it is dispatched. Message us on WhatsApp and we will stop it.

Allergens

What do the cookies contain?

Every flavour is eggless. All four contain wheat and milk. Choco Chip, Double Chocolate and Red Velvet contain soy from the chocolate. Peanut Butter contains peanut.

Is there cross-contact?

Yes. Everything is baked in one kitchen that handles wheat, milk, soy and peanut. No egg is used anywhere in the kitchen. We cannot guarantee any box is free of traces of the rest, so please do not order if a reaction would be serious.

Is any of it vegan or gluten-free?

Everything is eggless, so the whole range is vegetarian. Nothing is vegan — there is butter and milk in every flavour — and nothing is gluten-free yet. We would rather say no than sell you something we bake on the same trays.

Where is the full declaration?

On each product page, alongside the ingredient list and per-100g nutrition. It is also printed on the box.

Ingredients

What is in the dough?

Refined wheat flour, butter, sugar, milk, salt and baking soda, plus whatever defines the flavour — couverture chips, cocoa, peanut butter or buttermilk. No egg, in any flavour. Full lists sit on each product page.

Any preservatives?

None. That is why the shelf life is ten days rather than ten months.

How many cookies in a box?

The 80g box holds about 21 cookies and the 200g box holds about 52 cookies. They are hand-portioned, so the count moves by one or two either way.

Are you a licensed kitchen?

Yes. FSSAI certified kitchen.